We're real people. Let's talk.
Whether you have a question about your trip, a problem with the product, or just want to share a photo of your pet at the airport — we're here and we read everything.
Trip questions, account issues, anything urgent. We respond within 4 hours on business days.
Ideas, feature requests, or just tell us what's working and what isn't. We read every message.
Media kit, founder interviews, and partnership inquiries. We respond within 1 business day.
Airlines, veterinary clinics, customs brokers, and pet relocation services. Let's build something together.
Found a vulnerability? We take security seriously and reward responsible disclosure. See our Security page for scope and bounty details.
Where we're based
We're a remote-first team headquartered in Florida, USA — with team members across the Americas, Europe and Asia. Most conversations happen over email and async tools, but we're real people on the other end.
Response times
Support emails: within 4 hours on business days. Everything else: within 1–2 business days. If your trip is in the next 48 hours and you have an urgent issue, put URGENT in the subject line and we'll prioritize it.
